Refund/Returns Policy



Our Return Policy is valid for 7 days, upon receiving your purchase. Unfortunately, we are unable to offer a refund or exchange if the 7 days are exceeded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you have not received the refund, first check your bank account.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often a processing time before a refund is posted.

If you have completed all of the above, and you still have not received your refund, please contact us at

Sale items (if applicable)

Refunds on sale items will be to the value that the item was purchased on the sale date.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to:   Alexi’s Bakery, Heathway Centre, Corner Beyers Naude and Castlehill Drive, Blackheath, Johannesburg, 2195.



To return your product, you should mail your product to:  Alexi’s Bakery, Heathway Centre, Corner Beyers Naude and Castlehill Drive, Blackheath, Johannesburg, 2195.

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.




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